A HÅG Capisco that has been sat in every working day for eight years usually has one thing wrong with it, not eight. The chair sinks under you, or one castor drags, or your feet have nowhere to go since you raised the desk. None of those is a reason to spend $1,858 on a new chair, and all three are a part you can hold in one hand.
This is a guide to the HÅG parts we stock, what each one is actually for, what Flokk publishes about them, and — the part most parts guides leave out — when repairing the chair is the wrong call. Every specification below traces to a Flokk document or a Flokk page. Where Flokk publishes nothing, this article says so rather than filling the gap.
What Flokk actually promises
The gas lift is the part most often blamed and most often correctly blamed. It is also a five-minute job.
Two commitments on Flokk's own support pages do most of the work here.
The first is the guarantee itself. Flokk states that it provides a 10-year warranty for all HÅG chairs in normal use for up to 9 hours per day, dropping to 5 years for use beyond that. It covers "material and manufacturing faults and defects from the chair's production date", and it covers "any necessary spare parts".
The second is the one almost nobody knows about. Flokk guarantees the delivery of spare parts for a minimum of 10 years after the chair's production date, and states that the guarantee "covers the parts necessary to maintain the chair's original functionality". That is a supply commitment, not a price commitment — but it is the reason a decade-old Capisco is a serviceable chair rather than an orphan.
Flokk's design principles say the same thing from the other end: "Parts are designed to allow for easy replacement of wearing and broken parts, with spare parts and repair guides available online," and "with all of our new designs, we make sure that most parts are easily removed using common tools".
Now the part that costs you money
The warranty excludes "labour and transport costs" and it excludes "normal wear and tear". Read those two exclusions together and the picture is honest rather than generous: if a gas lift fails because it was made wrong, Flokk covers the cylinder and you cover getting it there and back. If a castor is simply worn out after six years of rolling over grit, that is wear, and it is a purchase.
So the spare parts guarantee is about availability. It means the part will exist. It does not mean it will be free. Anyone who tells you otherwise is selling something, and it is usually a new chair.
All of this sits on top of your rights under Australian Consumer Law, which are not affected by any manufacturer's warranty terms.
What actually wears out, and roughly in what order
Flokk publishes no service intervals and no wear-life figures for any of these parts, so nothing below is a specification — it is what comes through our workshop, in the order it comes through.
- Castors. The most-moved component on the chair, and the one that picks up hair, grit and carpet fibre. Symptoms are a drag on one wheel, or a chair that tracks sideways.
- The gas lift. The failure everybody recognises: the seat sinks slowly under load, or will not rise at all. Also the part you replace for a reason that is not failure at all — see below.
- Glides, if the chair has them instead of castors. They wear flat, and on hard floors a worn glide starts to mark.
- Upholstery and foam. Flokk warrants fabrics and leather for 5 years rather than 10. This is not a part you order off a shelf — it is a reupholstery job, and it is the point where the economics usually turn.
The gas lift: the part people get wrong
Most gas lift purchases on this site are not repairs. They are people who bought a chair for a 720 mm desk, then bought a sit-stand desk, and discovered that the cylinder underneath them is a fixed range rather than an adjustment.
HÅG gas lifts are three different cylinders, not three settings. Changing the range later means replacing the cylinder. It is a five-minute job, but it is a purchase.
Here is what each length gives you on a Capisco 8106, from Flokk's 2025 Capisco factsheet. Seat heights are measured under a 64 kg load, so an unloaded chair sits slightly higher — that is normal, not a fault.
| Gas lift | Seat height range (8106) | Typical use | Footring fits? | Price |
|---|---|---|---|---|
| 150 mm | 400–540 mm | Standard fixed-height desk | No | $177.30 (list $197) |
| 200 mm | 460–640 mm | Sit-stand desk, most common choice | Yes | $197.10 (list $219) |
| 265 mm | 550–810 mm | Standing-height bench, lab, workshop | Yes | $220.50 (list $245) |
Working out which one you need is a whole job in itself, and we have already written it twice rather than repeat it here. For the Capisco and Capisco Puls sold on a seat-height basis, start with the Capisco gas lift guide: 150 mm, 200 mm or 265 mm. If you have a Puls specifically — the 8001, 8002, 8010 or 8020 — the numbers are different and are set out in the Capisco Puls gas lift guide. None of the Capisco figures apply to the Puls.
One practical point the guides do not cover: the lift is a visible part of the chair. Ours come in Black, White, Silver, Moss Grey and Blush Rose, and if you are also fitting a footring the two want to match, because they sit one above the other. Order them together. Stock runs deep on Black and thin on the colours, so ring rather than assume.
Browse the range: HÅG Capisco Gas Lift.
Castors and glides
65 mm rather than the standard 50 mm. On thick carpet the larger wheel is the difference between rolling and shoving.
Flokk lists HÅG castors in two diameters — nominally 50 mm and 65 mm — in hard-floor and soft-floor versions, alongside felt and carpet glides. What we hold is the larger one.
The 65 mm castors are a set of five at $112.50 (list $125), push-fit, no tools. The reason to choose them over the standard 50 mm is thick or plush carpet, where a small wheel sinks in and the chair has to be shoved rather than rolled. On a hard floor the difference is marginal and not worth paying for.
The opposite problem is a chair that rolls when you do not want it to. HÅG Capisco Glides, also a set of five at $99 (list $110), replace the castors with fixed feet. They are the right call in three situations: a chair used at standing height, where a roll-away is a fall; a lab or clinical bay where the chair must stay put; and any hard floor with a slope you had not noticed until you sat down.
They are the wrong call if you move between two positions at a desk all day. Glides on carpet take real effort to shift. If you are unsure, castors are the recoverable mistake — swapping back costs nothing but the five minutes.
Glides fitted in place of castors. Push-fit both ways, so the decision is reversible.
The footring
Raise a chair to perching height and your feet leave the floor. The footring is the answer, and it is the accessory most often bought a fortnight after the chair rather than with it.
What Flokk publishes about it is short and worth having exactly right:
- 450 mm diameter ring.
- Compatible with "all HÅG models that are equipped with a 200 mm or 265 mm safety gas spring". Flokk's own accessory listing puts it the same way and adds that it fits all HÅG task chairs except the Executive range.
- It will not fit a 150 mm gas lift. There is no adapter and no workaround. If you are on a 150 mm lift and want foot support, you are either buying a longer lift as well or looking at the StepUp instead.
Ours is $210.60 (list $234) in the same five colours as the gas lifts, and it clips on and off by hand.
What Flokk does not publish is the ring's height above the floor, or the increments the spacers add. Several overseas resellers state 245 mm rising to 425 mm in three 60 mm steps, and Flokk's own assembly drawings do show a standard and a spaced configuration — but Flokk publishes no figure for either, so we are not going to print one as though it were a specification. If the exact height decides your purchase, ring us and we will measure one on the floor here rather than quote you someone else's number.
Colour-matched to the base and the lift. Specify all three together or you will notice the one that is wrong.
See it here: HÅG Capisco Footring.
Footrests: StepUp and Quickstep
Two different products that get confused constantly, including — until this week — on our own product page.
The HÅG StepUp attaches to the gas lift column and, in Flokk's words, gives "two extra levels for your feet" and a "greater variety of seating positions". It attaches and detaches easily. Critically, Flokk lists it as fitting 150 mm, 200 mm and 265 mm gas lifts and suiting desk heights of roughly 800–950 mm. That makes it the only chair-mounted foot support that works on a 150 mm lift. $297.90 (list $331), black or silver.
The HÅG Quickstep is not attached to the chair at all. It is a two-sided floor footrest — curved side up to rock, flipped over to sit flat — which Flokk describes as a "tilting footrest" that "stimulates circulation". $227.70 (list $253).
Flokk publishes no dimensions, weight or load rating for either, so this article quotes none. If you need a load figure for a specification or a workplace assessment, we will ask Flokk in writing rather than estimate.
The Quickstep sits on the floor and moves with you. The StepUp rides on the chair and moves with the chair. Different problems.
The two tools, and why you probably do not need them
We stock the HÅG Gas Lift Unblocking Tool at $85 and the HÅG Chair Disassembly Tool at $45. Both are genuine Flokk service tools.
Here is the honest version: if you are replacing one gas lift on one chair, you almost certainly do not need either. A gas lift comes out with a mallet and patience far more often than not, and Flokk's own design principle is that most parts come apart with common tools. The tools earn their keep when you are servicing a fleet — a facilities team with forty Capiscos, a fit-out contractor, a school. At that scale, $130 once against the time lost fighting a seized taper is not a close call.
If you are a household with one chair, spend the $130 on the part instead.
A fleet tool, not a household one. Most single repairs are done with a mallet.
What it costs
Prices below are our current Australian selling prices, checked live today, with the list price shown where the part is currently discounted. All are genuine Flokk parts.
| Part | Price | List | Supplied as | Tools needed |
|---|---|---|---|---|
| Gas lift, 150 mm | $177.30 | $197 | Single cylinder, 5 colours | Mallet |
| Gas lift, 200 mm | $197.10 | $219 | Single cylinder, 5 colours | Mallet |
| Gas lift, 265 mm | $220.50 | $245 | Single cylinder, 5 colours | Mallet |
| Footring | $210.60 | $234 | Single ring, 5 colours | None |
| 65 mm castors | $112.50 | $125 | Set of 5 | None |
| Glides | $99.00 | $110 | Set of 5 | None |
| StepUp | $297.90 | $331 | Black or silver | None |
| Quickstep | $227.70 | $253 | Single unit | None |
| Gas lift unblocking tool | $85.00 | — | Single tool | — |
| Chair disassembly tool | $45.00 | — | Single tool | — |
For scale: a Capisco 8106 starts at $1,858. A 200 mm gas lift is a shade over a tenth of that, and it is the single change that most often turns a chair someone has stopped using back into a chair they use daily. The full range is in the Parts collection, with the additions rather than the spares in Accessories.
Stock varies by colour rather than by part — we hold nearly 300 gas lifts in total but only a handful in some finishes, and castors are the thinnest line on the shelf. Ring 02 9640 0642 with your colour before you commit to a matched set.
When a part is not the answer
This is the section that costs us sales, and it is the one worth reading.
Do not order parts if the shell or backrest is cracked. The seat pan and back are structural on a Capisco, and they are not a push-fit consumable. A crack is a conversation about whether the chair is under warranty, not a parts order.
Do not order parts if what you actually want is a fabric refresh. Upholstery is a reupholstery job, not a spare. It is usually the point where a tired chair becomes an economic decision rather than a maintenance one.
Do not order parts if the chair never fitted you. A longer gas lift will not fix a Capisco 8105 bought backless by someone who wanted a backrest, and a footring will not fix a saddle seat that you have never got on with. If the chair was wrong on day one it will be wrong with new castors. Our Capisco buying guide is blunt about who the chair does not suit; read that before spending anything.
Do not order HÅG parts for a chair that is not a HÅG. Obvious, and it happens weekly. Gas lift tapers are broadly standardised across the industry but nothing else here is, and a HÅG footring is engineered around a HÅG column.
Before you order
- Know your model number. 8105, 8106, 8107, 8126, 8127 for the Capisco; 8001, 8002, 8010, 8020 for the Puls. The parts differ.
- Know your chair's rough age. Flokk's spare parts guarantee runs a minimum of ten years from the production date, not the date you bought it. Older than that and the part may still exist — but it is worth a phone call before you plan around it.
- Measure your seat height at its lowest and highest before choosing a gas lift, and check it against the table above.
- Match the colours across lift, footring and base in one order.
If any of that is uncertain, ring us on 02 9640 0642 with the chair in front of you, or bring it to the showroom at 1/209 Harris Street, Pyrmont, by appointment. We would rather spend ten minutes confirming a part than have you send one back.
The wider point is the one Flokk makes in its own design principles, and it is the reason we stock this stuff at all: a chair that can be taken apart with common tools and put back together with a $99 set of castors is a chair with a second decade in it. That is worth more than most of what gets called sustainability. If you want the argument for buying at this level in the first place, we have made it at length in why quality matters over cost, and the reasoning behind the way these chairs move is in the science of active sitting. The chairs themselves are in the HÅG collection and the Capisco range, and the chair most of these parts belong to is the HÅG Capisco 8106.
Frequently asked questions
How long can I get spare parts for a HÅG chair?
Flokk guarantees the delivery of spare parts for a minimum of 10 years after the chair's production date, covering the parts necessary to maintain the chair's original functionality. That is a supply commitment measured from when the chair was made, not from when you bought it.
Does the HÅG warranty cover a replacement gas lift?
It covers the part if the failure is a material or manufacturing fault, because Flokk states the warranty covers any necessary spare parts. It does not cover labour and transport costs, and it does not cover normal wear and tear. So a faulty cylinder is a warranty claim and a worn one is a purchase.
Will the footring fit my chair?
Only if your chair has a 200 mm or 265 mm gas lift. Flokk states the footring is compatible with all HÅG models equipped with a 200 mm or 265 mm safety gas spring, and it will not fit a 150 mm lift. There is no adapter. If you are on a 150 mm lift, the StepUp is the alternative, because Flokk lists it as fitting all three lift lengths.
Should I choose castors or glides?
Choose glides if the chair is used at standing height, must stay put in a lab or clinical bay, or sits on a sloped hard floor. Choose castors if you move between positions at the desk all day, because glides on carpet take real effort to shift. Both are push-fit, so the decision is reversible.
What is the difference between the StepUp and the Quickstep?
The StepUp attaches to the gas lift column and gives two extra levels for your feet, and Flokk lists it as fitting 150 mm, 200 mm and 265 mm gas lifts. The Quickstep is a two-sided footrest that sits on the floor and is not attached to the chair at all. The StepUp moves with the chair; the Quickstep stays where you put it.
Why does my chair sink when I sit on it?
Almost always a failed gas lift cylinder. It is a replaceable part rather than a repairable one, and on a Capisco it is a five-minute job. Check the seat height range you actually want before ordering, because the three lift lengths are three different cylinders rather than three settings on one.
Do I need the special HÅG service tools?
If you are replacing one gas lift on one chair, almost certainly not. A gas lift comes out with a mallet and patience far more often than not. The unblocking and disassembly tools earn their keep when you are servicing a fleet, such as a facilities team with forty chairs or a fit-out contractor.
Is it worth repairing an eight-year-old Capisco?
Usually yes, if the fault is a gas lift, castors, glides or a missing footring, because those are push-fit parts and a Capisco 8106 starts at $1,858 new. Usually no if the shell or backrest is cracked, if what you want is new upholstery rather than a spare, or if the chair never suited you in the first place.
