Refund policy
Order Returns, Cancellations & Changes
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Eligibility
Returns and Cancellations can only be conducted on current website-stocked items that are unused, undamaged and fully marketable. These items may be returned and the order cancelled within 7 days of delivery with the prior agreement of the Company.
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Important – Assembly & Use
Once a chair has been removed from its packaging, assembled or used— even for as little as 30 seconds— it is no longer eligible for return or cancellation. We cannot resell an assembled or used chair as new, so any such item must be deemed final sale. -
Packaging & Condition
If you are returning a product, please ensure it is well protected and packaged exactly as you received it, and returned to the warehouse nominated by ChairDinkum.com.au. Non-standard products (made-to-order sizes or colours) can be cancelled, but material and labour costs will not be credited. -
Customer Returns Costs
The Customer is responsible for all costs and expenses (including insurance and the 7.5% restocking fee) associated with return delivery. If an order is cancelled after dispatch, the Customer must also cover all courier costs incurred by the Company in dispatching and returning the item. -
Refund Timing
Refunds will be processed within 7 days of receipt and inspection of returned goods, subject to deduction of direct transport, insurance and restocking costs. - Cancellation Fees
- Pre-pick/pack cancellation: $25 admin fee.
- Picked/packed but pre-dispatch cancellation: 7.5% restocking fee plus any transport booking costs.
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Delivery Estimates & Liability
Any delivery times quoted are estimates only. The Company accepts no liability for delays, consequential losses, or injury during assembly. If goods are delivered incorrectly or with missing parts, we will correct the order but cannot compensate for loss of time. Cancellations due to delayed delivery will incur any delivery costs already incurred. The Company is not responsible for issues arising from contracted freight providers.