Warranty

Warranty

Every brand we sell warrants its products differently, and the differences are real — some cover ten years, some two, and several attach conditions about hours of use, user weight or who installs the product. This page sets out the actual terms brand by brand, and what your rights are regardless of any of them.

Your rights under the Australian Consumer Law come first

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

Nothing on this page, and nothing in any manufacturer's warranty, excludes, restricts or modifies those rights. A manufacturer warranty is something extra you receive on top of them, never a replacement for them. Consumer guarantees also apply to goods costing less than $100,000 whether you buy as a consumer or as a business, so commercial and fit-out clients have the same protection.

Two practical points people often get wrong:

A warranty period is not a deadline on your rights. Consumer guarantees last for whatever period is reasonable given the price, nature and expected life of the product. On a premium task chair that is measured in years.
Faulty goods are not returns. The change-of-mind conditions in our returns policy — the return window, the unopened-packaging rule, the restocking fee, the freight costs — do not apply to a faulty product. On a faulty-goods claim we cover the freight and no restocking fee is charged.

Warranty against defects — the formal statement

These warranties are given by Chair Dinkum Pty Ltd (ABN 83 169 114 363), Shop 1, 209 Harris Street, Pyrmont NSW 2009, phone 02 9640 0642, email [email protected]. Where Chair Dinkum is the warranty provider, we warrant the goods against defects in materials and workmanship for the period shown for that product below. To claim, contact us at the details above with your proof of purchase and a description of the problem; claims can also be sent in writing to the address above. For Herman Miller chairs, what we provide and the costs of claiming are set out in the Herman Miller terms below. For our other warranties, Chair Dinkum will bear the expense of claiming, including return freight for approved claims. These warranties are in addition to, and do not limit, your rights under the Australian Consumer Law.

Warranty by brand

Flokk brands — assessed and handled by us in Sydney
Chair Dinkum is the exclusive Australian distributor for the Flokk group. That covers all eleven Flokk brands — HÅG, RH, Giroflex, Profim, Offecct, Connection, 9to5 Seating, VIA Seating, Stylex, Spec and Malmstolen. In practice it means a warranty claim on Flokk-brand product is assessed and handled by us here in Sydney rather than routed offshore or passed along a chain of intermediaries: you deal with us, on Australian time, and we deal with Flokk. The terms for the two Flokk brands we hold in stock are set out immediately below. For any other Flokk brand, ring us on 02 9640 0642 and we will confirm the current term for your model in writing before you order. More about the group on our Flokk Australia page.

HÅG (Flokk) — 10 years
Ten years against production defects, for chairs in normal use up to 9 hours per day. Beyond 9 hours per day the term is 5 years. Unless otherwise specified, the maximum user weight for warranty purposes is 110 kg. Normal wear and tear is excluded. Applies to the Capisco, Capisco Puls, SoFi, Futu, Tion and Tribute ranges. As Flokk's Australian distributor, we assess and handle HÅG claims directly.

RH (Flokk) — 10 years standard use, 5 years for control room 24/7 chairs
Ten years against production defects in normal use of up to 9 hours per day, for users up to 150 kg. Applies to the RH Logic and RH Mereo ranges. Flokk provides a 5 year warranty for RH chairs that are approved for control room 24/7 use, and that 5-year term is the one that applies to the RH Secur24 (sold as the BMA Secur24 before BMA Ergonomics merged into RH in January 2025). Upholstery is not covered under these terms unless it is an RH approved 24/7 fabric. As Flokk's Australian distributor, we assess and handle RH claims directly, including for chairs originally supplied under the BMA name.

Herman Miller — Chair Dinkum warranties
Our Herman Miller chairs are genuine and brand new, but they are sourced as international parallel imports rather than through the Australian authorised-retail channel. That means serial-based registration with Herman Miller is not available for them, and Herman Miller's own warranty does not apply. The warranty on them is ours, given by Chair Dinkum Pty Ltd.

Included with every Herman Miller chair: 12-month Chair Dinkum warranty. For 12 months from delivery, the whole chair is covered against defects in materials and workmanship: frame, base, tilt mechanism, gas lift, structural arm components, arm pads, castors, mesh or suspension material, upholstery and foam.

Optional: 12-year Chair Dinkum Extended Warranty, $200 per chair. Chosen when you buy the chair, in the same order. It covers defects in materials and workmanship for 12 years on the frame, base, tilt mechanism, gas lift and structural arm components, and for 5 years on the mesh or suspension material, upholstery, foam, arm pads and castors. It can be transferred once to the next owner if you sell the chair.

Both apply to single-shift use of up to 8 hours a day. For an approved claim under either warranty, we supply the covered replacement part and deliver it to you free of charge; the warranties do not include labour, installation, technician visits, on-site repair, collection or return freight of the chair, or loan chairs. Normal wear and tear, accidental damage, misuse or abuse, use outside the single-shift condition, unauthorised modification, incorrect repair or installation, improper moving, storage or dismantling, and cosmetic damage after delivery that is not caused by a defect are excluded.

Your Australian Consumer Law rights are separate. Both are voluntary Chair Dinkum warranties. Your rights under the Australian Consumer Law, set out at the top of this page, apply whichever option you choose and can continue after a warranty period ends. If a fault means your chair is not of acceptable quality, you may be entitled to a repair, replacement or refund that goes further than these warranties, and where you are, we will provide it. The Extended Warranty is optional: what it adds is a fixed written term under which we supply covered replacement parts without you having to show that the chair has failed a consumer guarantee, and one transfer to a later owner.

Making a Herman Miller warranty claim. Phone 02 9640 0642, email [email protected], or write to Warranty Claims, Chair Dinkum Pty Ltd, Shop 1, 209 Harris Street, Pyrmont NSW 2009. Include your order number (or our transfer confirmation), a description of the problem, and photos or a short video. We will identify the part and send it to you; if we need the faulty part back, we send a prepaid return label.

Herman Miller chairs purchased before 6:00 pm AEDT on 8 October 2026. If you purchased a Herman Miller chair from Chair Dinkum before 6:00 pm AEDT on 8 October 2026, the warranty period provided with your purchase remains unchanged. Contact us with your order number if you need to make a claim.

Full terms: Chair Dinkum 12-Month Warranty (HM-12M-1)

Chair Dinkum 12-Month Warranty — Herman Miller chairs
Version HM-12M-1 · included with every Herman Miller chair bought from Chair Dinkum from 6:00 pm AEDT on 8 October 2026

1. Who gives this warranty. This warranty is given by Chair Dinkum Pty Ltd (ABN 83 169 114 363), Shop 1, 209 Harris Street, Pyrmont NSW 2009, phone 02 9640 0642, email [email protected]. It is Chair Dinkum's own warranty. Our Herman Miller chairs are genuine and brand new, sourced as international parallel imports rather than through Herman Miller's authorised Australian channel, so Herman Miller's manufacturer warranty does not apply to them.

2. What it covers. The whole chair, against defects in materials and workmanship: frame, base, tilt mechanism, gas lift, structural arm components, arm pads, castors, mesh or suspension material, upholstery and foam.

3. How long it lasts. 12 months from the date the chair is delivered to you, or the date you collect it from us.

4. Use. Single-shift use of up to 8 hours a day, in a home or workplace, within the maximum user weight we state for that chair.

5. What we will do. If a covered part has a defect in materials or workmanship that appears during the warranty period, we will supply a replacement part and deliver it to you at an address in Australia, at no charge for the part or its delivery. We supply a genuine Herman Miller part where one is reasonably available; if it is not, an equivalent compatible part. If neither is reasonably available, we will provide an equivalent replacement chair or a refund of the price you paid for the chair, with no deduction for use. This does not affect any choice of remedy you have under the Australian Consumer Law.

6. What you need to do. Tell us about the defect within the warranty period, ideally as soon as you notice it, with your order number or invoice, a description of the problem, and photos or a short video. We may ask for more information to identify the right part. If we ask for the faulty part back, we will send you a prepaid return label.

7. Costs of claiming. We pay for the replacement part, its delivery to you and, if we ask for it, the return of the faulty part. Under this warranty, other costs of claiming are yours, including fitting the part and moving or sending the chair; this warranty does not include labour, installation, technician visits, on-site repair, collection or return freight of the chair, or loan chairs. This does not limit any remedy you are entitled to under the Australian Consumer Law (see section 10).

8. What this warranty does not cover. Normal wear and tear; accidental damage; misuse or abuse; damage caused by use outside the conditions in section 4; unauthorised modification; damage caused by incorrect repair or installation; damage caused by improper moving, storage or dismantling; and cosmetic damage that occurs after delivery and is not caused by a covered defect. This warranty covers defects only: it is not insurance and does not cover theft or loss. These exclusions apply only to this voluntary warranty and do not limit your rights under the Australian Consumer Law.

9. Transfer. This warranty is for the original purchaser and cannot be transferred.

10. Your rights under the Australian Consumer Law. Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. The benefits of this warranty are in addition to other rights and remedies you have under a law in relation to the goods. If a fault means your chair is not of acceptable quality, you may be entitled under the Australian Consumer Law to a repair, replacement or refund whether or not this warranty covers the fault and whether or not the 12 months have ended, and that remedy can go further than this warranty. Where the Australian Consumer Law gives you a remedy, we will provide it.

11. How to claim. Phone 02 9640 0642, email [email protected], or write to Warranty Claims, Chair Dinkum Pty Ltd, Shop 1, 209 Harris Street, Pyrmont NSW 2009.

Full terms: Chair Dinkum 12-Year Extended Warranty (HM-12Y-1)

Chair Dinkum 12-Year Extended Warranty — Herman Miller chairs
Version HM-12Y-1 · optional · $200 per chair including GST · for Herman Miller chairs bought from Chair Dinkum from 6:00 pm AEDT on 8 October 2026

1. Who gives this warranty. This warranty is given by Chair Dinkum Pty Ltd (ABN 83 169 114 363), Shop 1, 209 Harris Street, Pyrmont NSW 2009, phone 02 9640 0642, email [email protected]. It is Chair Dinkum's own warranty, not Herman Miller's: our Herman Miller chairs are genuine parallel imports, so Herman Miller's manufacturer warranty does not apply to them. The Extended Warranty is a defects warranty, not insurance.

2. Buying it. The Extended Warranty is optional. It can only be bought in the same order as the Herman Miller chair it covers, at $200 per chair, for chairs delivered to an address in Australia. Each Extended Warranty covers one chair. If it is charged without an eligible chair in the same order, or more times than there are eligible chairs in the order, the extra charge is invalid and we refund it.

3. What it covers, and for how long. Defects in materials and workmanship, from the date the chair is delivered to you or you collect it: 12 years on the frame, base, tilt mechanism, gas lift and structural arm components; 5 years on the mesh or suspension material, upholstery, foam, arm pads and castors. For the first 12 months your chair is also covered by the Chair Dinkum 12-Month Warranty (version HM-12M-1).

4. Use. Single-shift use of up to 8 hours a day, in a home or workplace, within the maximum user weight we state for that chair.

5. What we will do. If a covered part has a defect in materials or workmanship that appears during its period, we will supply a replacement part and deliver it to you at an address in Australia, at no charge for the part or its delivery. We supply a genuine Herman Miller part where one is reasonably available; if it is not, an equivalent compatible part. If neither is reasonably available, we will provide an equivalent replacement chair or a refund of the price you paid for the chair, with no deduction for use. This does not affect any choice of remedy you have under the Australian Consumer Law.

6. What you need to do. Tell us about the defect within the period for that part, with your order number or invoice (or our transfer confirmation), a description of the problem, and photos or a short video. We may ask for more information to identify the right part. If we ask for the faulty part back, we will send you a prepaid return label.

8. What this warranty does not cover. Normal wear and tear; accidental damage; misuse or abuse; damage caused by use outside the conditions in section 4; unauthorised modification; damage caused by incorrect repair or installation; damage caused by improper moving, storage or dismantling; and cosmetic damage that occurs after delivery and is not caused by a covered defect. The Extended Warranty covers defects only: it does not cover theft or loss, or any loss other than the replacement part. These exclusions apply only to this voluntary warranty and do not limit your rights under the Australian Consumer Law.

9. Transferring it once. If you sell or give the chair away, the Extended Warranty can be transferred once to the next owner for the rest of its term, at no cost. Either of you can email [email protected] with the original order number, the original purchaser's name, the new owner's name and contact details, and which chair it is. We confirm the transfer by email, and the new owner can then claim. The term does not restart, and after one transfer the Extended Warranty cannot be transferred again.

10. Cancellation and refunds. If your chair order is cancelled before the chair is supplied, we refund the $200. If we accept the return of the chair and no claim has been made under the Extended Warranty, we refund the $200; if the chair is refunded under the Australian Consumer Law, we refund the $200 in any event. If you bought several chairs and return some, this applies to each returned chair. If we replace your chair with a new one, the Extended Warranty continues on the replacement chair for the rest of its original term. Otherwise the Extended Warranty is not separately cancellable for a refund once the chair has been supplied. None of this limits any right or remedy you have under the Australian Consumer Law or another law.

11. Your rights under the Australian Consumer Law, and what the Extended Warranty adds. Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. The benefits of this warranty are in addition to other rights and remedies you have under a law in relation to the goods. The Australian Consumer Law already protects you if your chair is not of acceptable quality, including how long a chair like this should reasonably last; those rights continue after any warranty ends, and you do not need the Extended Warranty to keep them. Where the Australian Consumer Law gives you a remedy, we will provide it. What the Extended Warranty adds is a fixed written term, 12 years on the frame, base, mechanism, gas lift and arm structure and 5 years on the mesh, upholstery, foam, arm pads and castors, under which we supply covered replacement parts without you having to show that the chair has failed a consumer guarantee, and which can be passed on once if you sell the chair.

12. How to claim. Phone 02 9640 0642, email [email protected], or write to Warranty Claims, Chair Dinkum Pty Ltd, Shop 1, 209 Harris Street, Pyrmont NSW 2009.

Humanscale — 15 years on most seating, with real exceptions
Fifteen years is the general rule for the seating range, but it is not a flat figure across everything Humanscale makes, and the parts that wear out are not on the fifteen-year term. From Humanscale's current published warranty terms:

15 years — seating, excluding fabric, cushions, arm pads, castors and wood. The Freedom and the Liberty sit in this band.
12 years — the World One LM, which is listed separately and is not on the fifteen-year term.
5 years — fabric, cushions, arm pads, castors and wood, on every chair. On a leather Freedom the leather is covered for five years, not fifteen.
15 years — M2 Pro and M8 Pro monitor arms (renamed from M2.1 and M8.1), and the M/Flex for those arms.
10 years — the M10, and the M/Flex for the M10.
3 years — M/Connect and M/Connect 2.
5 years — the QuickStand family, including QuickStand Lite, QuickStand Eco and QuickStand Underdesk. Sit-stand converters are not covered for fifteen years.

The two that catch people out are the World One LM at 12 years and the QuickStand at 5. Neither is a poor warranty, but a fit-out costed on a blanket fifteen-year assumption across chairs, arms and converters is costed on a figure that does not exist.

A note on specifications while you are here: Humanscale publishes no seat width, seat depth or seat height range for the Freedom or the Liberty. It does publish a seat height for the World One. Where a stockist quotes those figures for the other two, ask where they came from. If a dimension decides your purchase we will measure our showroom stock and give you the figure as our measurement, clearly labelled as ours rather than a manufacturer specification. Our Humanscale range comparison sets all three chairs out side by side.

Colebrook Bosson Saunders — 12 years
Twelve years against defects in materials and workmanship under normal use, across the Flo and Ollin monitor arm ranges. Unusually long for a product with a spring mechanism.

Float — 3 years, provided by Chair Dinkum
Float is our own monitor arm range, made exclusively for Chair Dinkum, so we warrant it ourselves: 3 years against defects in materials and workmanship under normal use, covering the spring mechanism, the arm structure and the mounting hardware. Claims are handled by us in Sydney. Note that Float and the Colebrook Bosson Saunders Flo above are different products with different terms — one letter apart, and easy to confuse.

ZGONIC — 10 years
A limited 10-year manufacturer warranty on the ZG1-DS monitor arm range.

Framery — 5 years, and it varies by component
Framery's warranty is often quoted as a flat five years. It is not. Cover runs:

5 years on structure and standard parts
2 years on wear parts: gas lifts, levelling gliders, fabrics, felt, carpet, the door, door seals, hinges and locks
2 years on electronic components: LED lighting, fans, power and USB chargers, wireless chargers, screens, motion sensors and motor-driven height adjustment
1 year on Framery Connect sensors

Two conditions decide whether that cover is live at all. The warranty must be activated by completing Framery's installation report form, and the pod must be installed by a Framery-trained installer. If either is missed, Framery is not obliged to remedy defects. Defects must be notified within 21 days of discovery, and software is supplied without warranty.

This is the practical reason to buy pods through an authorised dealer. Chair Dinkum is an authorised Australian Framery dealer; where we handle the installation we complete the installation report and use Framery-trained installers, so your cover is live from handover.

LiberNovo — 5 years frame, 2 years motor and electronics, provided by Chair Dinkum
On the LiberNovo chairs we sell, including the original-generation Omni, Chair Dinkum warrants the frame for 5 years and the motor and electronics (battery, actuator, wiring) for 2 years, assessed and handled by us here in Sydney. The Omni SE has no electronic components, so the electronics term does not apply to it.

Kyoto — 10 years, provided by Chair Dinkum
Kyoto is our own brand, so we warrant it ourselves rather than pass a manufacturer's term along to you: 10 years on the structural frame, base and gas lift, given by Chair Dinkum and assessed by us here in Sydney. There is no overseas registration process and no third party between you and the claim.

The Kyoto is ANSI/BIFMA X5.1-2017 approved, weight rated to 140 kg, GREENGUARD Children & Schools indoor air quality certified and 97% recyclable. Specification and warranty documentation for tender submissions is available on request — see our Kyoto fit-out specification guide.

Thinking Works
The Thinking Works C.ME, Glider and 2:22 Curve monitor arms carry a 7-year warranty under Thinking Works' supplier specification, with claims handled by Chair Dinkum in Sydney on 02 9640 0642. For the Thinking Works Vader and other Thinking Works products, contact us on 02 9640 0642 before ordering and we will confirm the current terms in writing. See our Thinking Works monitor arms.

Other brands
For Forma and any brand not listed above, contact us on 02 9640 0642 before ordering and we will confirm the current manufacturer terms in writing. We would rather check than quote you a number we cannot stand behind.

What warranties generally do not cover

Across every brand, the common exclusions are normal wear and tear, fabric pilling, damage from misuse or accident, unauthorised repairs or modifications, use outside the stated hours-per-day or user-weight limits, and damage caused by improper moving or dismantling. None of these exclusions affects your Australian Consumer Law rights where the product was not of acceptable quality to begin with.

How to make a claim

Call 02 9640 0642 or use our contact page. For Herman Miller chairs, follow the Herman Miller claim process above. Have your order number ready and describe the problem — photographs help a great deal, particularly for anything structural. We will tell you the next step, arrange collection if the product needs to come back, and keep you informed while the claim is assessed. If you are not happy with how we handle it, tell us; you can also seek assistance from the Australian Competition and Consumer Commission or your state or territory fair trading office.

See also our returns and refunds policy for change-of-mind returns, cancellations and refund timing.